Our Commitment to Your Satisfaction
At Volcom Store, we’re dedicated to ensuring your adventure-ready gear meets your expectations. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process makes it easy to find the perfect fit or get your money back.
Return & Exchange Timeframe
You have 15 days from the delivery date to initiate a return or exchange for eligible items.
Conditions for Returns & Exchanges
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be included
- A proof of purchase is required
- Items must be returned from the original shipping country
Important Note: Non-Returnable Items
For hygiene and safety reasons, the following items from our collection cannot be returned or exchanged:
- Bikini bottoms and Bikini tops
- Gifts sets that have been opened or partially used
- Any items that show signs of wear, damage, or missing tags
Step-by-Step Return Process
Email our customer service team at [email protected] with your return request using the template below.
We’ll respond within 48 hours with a Return Authorization Number and shipping instructions.
Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
Send your package to our returns center at:
Volcom Store Returns
1367 East Avenue
Mesa, US 85205
We recommend using a trackable shipping service as you’re responsible for return shipping costs.
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeframe: Refunds will be processed within 5-7 business days after we receive and inspect your return.
Refund Method: Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement item.
Exchange Process
Want a different size, color, or style? Follow the same return process above and specify that you’d like an exchange. If your requested item is out of stock, we’ll process a refund instead.
Exchanges are subject to product availability. We’ll ship your exchange item once we receive and process your return.
Return/Exchange Request Template
Copy and paste this template into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Volcom Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Order Date] Items to Return/Exchange: [List items with sizes/colors] Reason for Return/Exchange: [Please specify reason] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the items are in original condition with tags attached and packaging included.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: We typically respond within 24-48 hours during business days.
Volcom Store – Adventure Ready Gear for the Bold Spirit